At Boothbay Art Services, we strive for customer satisfaction. Below are our return and cancellation policies.

1. Order Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not yet shipped.
  • Once an order has shipped, cancellations are not possible.

2. Return Policy

We accept returns under the following conditions:

  • Items must be unused, in original packaging, and in resellable condition.
  • Return requests must be made within 14 days of delivery.
  • Customer is responsible for return shipping unless the item is defective.

3. Refund Policy

  • Refunds are processed within 7-10 business days after inspection.
  • Original shipping costs are non-refundable.
  • If the return is due to a defect or wrong item received, we cover the return shipping.

4. Non-Returnable Items

  • Opened or used paint, brushes, and other consumable art supplies.
  • Custom or personalized items.
  • Clearance or final sale items.

5. Exchange Policy

  • Exchanges are subject to product availability.
  • If the desired product is unavailable, a refund or store credit will be issued.

To initiate a return, contact [email protected].